Best Rate Guarantee

Always get the best rate when you book direct with The Ville Resort – Casino.

BEST RATE GUARANTEE

Our hotel team works hard to make sure you have the best experience possible at The Ville Resort – Casino, and that includes during the booking process too. We offer great hotel packages and an easy-to-navigate hotel booking experience on our website, www.the-ville.com.au.

If you find a cheaper rate on a third party booking website – for the same room type, same dates, same inclusions and the same number of guests, we will not only match it, we will beat it by 10%.

How do I redeem this guarantee?

If you find a lower rate for comparable accommodation on a third party website compared to our own website www.the-ville.com.au, let us know before you book so we can give you our best rate – guaranteed.

Phone The Ville Resort – Casino hotel reservations team on +61 747 222 333, and a reservations agent will confirm the lower rate availability and apply the best rate guarantee to your booking.

How will my claim be verified?

The Ville Resort – Casino hotel reservations team must be able to verify that the lower rate:

  • is currently available via an eligible third party website;
  • is for the same room type, same number guests and same dates as available on www.the-ville.com.au, and offers the same inclusions and exclusions;
  • is able to be booked online at the time of enquiry, in Australian Dollars (AUD).

If your claim does meet the conditions of The Ville Resort – Casino’s best rate guarantee, the hotel reservations agent will complete your booking over the phone using the best rate.

Exclusions: This best rate guarantee does not apply to corporate or convention rates.

How is the guarantee calculated?

Once the lower rate has been verified (eligible website, same room, same number of guests, same dates, inclusions and exclusions) the hotel reservations agent will take that rate, deduct 10%, and secure your booking.

Example:

Best available rate on www.the-ville.com.au: $210

Best available rate on third party website: $190

Your rate direct through us: $171 ($190–10% = $171)

Which sites are eligible third party websites?

Eligible third party booking websites are Expedia and Booking.com.

Websites such as Trivago, Amona, Orbitz, Agoda (and other sites not listed) are excluded from this offer as The Ville Resort – Casino does not have a direct relationship with these sites and cannot guarantee the accuracy of their content, rates and available inventory.

This best price guarantee is not available for bookings where the accommodation is booked as a mystery deal or similar, where the hotel details remain unknown until after payment.

When is this guarantee valid?

This guarantee is valid for bookings made from June 1, 2016.

*Subject to availability, change and cancellation.

 

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