The Festive Season at The Ville Precinct 2026
The Ville Resort‑Casino
The festive period delivered strong performance across the property, driven by significant guest movement and exceptional team effort. From 24 December through to New Years Day, the team checked in 689 arrival rooms, welcoming 2,282 guests across the resort. On New Year’s Eve alone, following the rapid shift from The Lawns event to The Pavilion, the Front Desk team sold over 400 tickets, an incredible achievement delivered under tight timeframes and high demand.
Ardo
This guest volume contributed to an impressive precinct‑wide result for one of the year’s busiest trading periods.
Gift Cards
December saw a huge surge in festive gifting across the precinct, with 1,269 gift cards sold. A strong finish to the year and a clear sign of the community’s appetite for The Ville precinct experiences.
Call Centre
Our Call Centre team delivered exceptional results throughout December, including:
- 8,026 calls answered, supporting guests across the precinct during peak demand.
- Over 820 room nights secured during Black Friday sales, a standout achievement that helped set the pace for a strong festive season.
Front Office Heroes:
Carina & Enzo step in and step up
When unexpected challenges hit on New Year’s Eve, two of our Front Office superstars, Carina and Enzo jumped in without hesitation.
With the NYE event shifting into The Pavilion at short notice, ticket sales needed a fast turnaround. Thanks to their quick thinking and willingness to jump in and willingness to jump in and support our business to deliver excellent service to our guests, we were able to sell 50% of all available tickets on the day of the event.
Their initiative and positivity helped ensure the rescheduled event was the success it deserved to be. A huge thank you to Carina and Enzo for embodying teamwork at its finest!
NYE All-Nighter
Keeping TECC safe, dry & event ready
Our Events Team delivered a masterclass in teamwork this New Year’s Eve.
After working at lightning speed to transform The Pavilion into an 800‑person NYE venue due to wild weather, the team didn’t call it a night when the music stopped.
Instead, armed with determination, they stayed overnight to make sure TECC stayed dry and the basketball court, one of our community’s key assets, remained safe from any storm damage.
Their commitment went far above and beyond, and their actions protected the venue, the guests, and the broader community.
