Responsible Practices
In line with The Ville Resort-Casino’s responsibility to ensure a safe, responsible and compliant environment for staff members, customers and the broader community, The Ville implements a comprehensive range of responsible practices across all areas of our business operations. Our customers play an important role in helping us protect the wider community by being aware of our processes and declaring relevant information when requested. The responsible practices we follow aim to reduce the potential risks associated with the services we provide and we thank you for your adherence to our guidelines.
Responsible Service of Alcohol
The Ville aims to provide a safe venue and responsible service of alcohol to our patrons by implementing and performing harm minimisation practices to reduce the potential risk of alcohol abuse and misuse. Staff will monitor the consumption of alcohol in line with RSA policy and procedures. Non-alcoholic beverages, including water, tea and coffee, are available to customers on a complimentary basis whilst engaging in gambling activities. Any patron participating in gambling activity showing signs of unduly intoxication or disorderly behaviour will be required to cease gambling activity and will be required to leave the premises immediately. Our casino advocates the responsible service of alcohol with staff. Training regarding individual and company responsibilities, in relation to gambling and the service of alcohol, is provided to relevant staff members.
Additional responsible service of alcohol strategies and policies are outlined in The Ville Resort - Casino Risk Assessed Management Plan (RAMP). You may ask a friendly staff member to view our RAMP, also available in all our F&B outlets.
Safer Gambling Strategy
The Ville has developed a Safer Gambling Strategy that outlines our commitment to promoting safer gambling and minimising harm. The Strategy serves as a central resource for patrons to access safer gambling information and learn about the tools and support available at The Ville. Developed in alignment with community, regulatory, and government expectations, it supports a safe gambling environment in accordance with the Gambling Harm Minimisation Plan for Queensland 2021–25. We encourage all patrons to read the Strategy to understand how we manage gambling-related risks and support safer play. Follow this link to read the Safer Gambling Strategy or request a copy at our cashiers, promotions, or concierge desks.
Australian Transaction Reports & Analysis Centre
The Ville takes seriously its obligation to work with the Australian Transaction Reports and Analysis Centre (AUSTRAC) under the Anti-Money Laundering and Counter- Terrorism Financing Act 2006. The Act is designed to detect, disrupt and deter money laundering in Australia’s financial systems, which include our facility.
We comply with the Act in a number of ways, including reporting significant cash transactions and other potentially suspicious transactions to AUSTRAC. We also perform client due diligence in order to understand the source of gaming funds. We follow these practices in order to mitigate the risk of individuals using illicit funds at The Ville. Illicit funds can enable serious crimes including terrorism, slavery, drug trafficking, child exploitation, fraud and corruption.
Orpheus Private Gaming Room Conditions of Entry
In addition to The Ville’s Terms of Entry, supplementary conditions apply to The Ville’s Orpheus Private Gaming Room (OPGR), including but not limited to membership status, screening requirements, request for information and behavioural standards. The full Conditions of Entry can be read here.
Tier Progression
If The Ville Tier progression applies to your membership, we may request that you provide additional identification and personal information as you progress through the Rewards Tiers. This information gathering forms part of our responsible practices and is designed to protect you, our staff and our community.
Membership Form and Customer Information Requests
The Ville reserves the right to request any Vantage Rewards member to complete an updated membership form at any time. The requested information may include valid government issued photo ID, occupation, employer, business information, country of birth and any additional information pertaining to a customer’s suitability for casino admission This information will ensure The Ville maintains up to date customer details and forms part of The Ville’s continuous customer due diligence efforts. The Ville may not be able to provide casino services or the Vantage Rewards membership service (including access to private gaming rooms) to members who do not comply with information requests.
Managing Your Funds at The Ville Resort-Casino
The Ville Resort-Casino may, at its discretion or due to reporting obligations, ask clients for appropriate identification or supporting documentation prior to completing any financial transactions. We reserve the right to ask at any time.
Electronic Funds Transfers
Eligible Vantage Rewards customers are able to deposit funds into The Ville bank account for the purpose of funding their own gaming activities in accordance with our Electronic Funds Transfer (EFT) Guideline.
Vantage Rewards members must complete an EFT application form at the cashiers, supported by an acceptable form of ID and details of your nominated personal bank account, along with any additional information required by The Ville for verification purposes. The Ville will only accept and process transactions (including EFT deposits and withdrawals) if the funds originate from, or are paid to, your nominated personal bank account. Transactions from or to any other account will not be accepted. Proof of transfer may be required before funds are allocated to your front money account.
Upon written request, The Ville will only remit funds electronically from a customer’s Vantage Rewards Front Money account directly to their personal verified bank account. The Ville will not remit funds to third party bank accounts, including but not limited to a company, business or trust account.
Failure to comply with our guidelines will result in the return of your funds – this can take up to 20 business days to process through the banking system.
A copy of our EFT Guideline can be requested at the Cashiers.
Cash Deposits or Buy-ins
In order for The Ville to conduct the necessary due diligence on funds received, customers who choose to use or deposit cash for gaming products or services may be required to present acceptable identification when the amount of cash exceeds certain thresholds. We may also ask customers to declare the source of their funds.
Customers may be required to provide further documentation to confirm the information declared. Based on that information, The Ville will decide whether it accepts the funds and proceeds with the transaction. Customers who fail to provide the required supporting information may be requested to leave the property.
The Ville will not accept any single cash deposit of more than $25,000 per transaction. This threshold may change at the discretion of The Ville.
Privacy Policy
Find out more about our Privacy Policy.
