Duty Manager

Join Our Team

Do you have a passion for the hospitality industry and experience leading a team? We are seeking experienced, highly motivated and driven Duty Managers to join our Food and Beverage leadership teams, working in the region’s premier destination for dining, events and entertainment.

The Role

As a Food and Beverage Duty Manager, you will be responsible for overseeing the daily operations of our food and beverage team, ensuring high-quality service, and maintaining guest satisfaction. Your exceptional leadership skills, attention to detail, and passion for delivering outstanding guest experiences will be essential for success in this role.

About You

• Tertiary qualifications in Hospitality, Retail, Business, or related field (desirable)
• Previous experience at a managerial level within a Hospitality, Retail, Business, or related environment. 
• Current Responsible Service of Alcohol Statement of Attainment.
• Current Responsible Management of Licensed Venues Certificate and Approved Manager’s License.
• Current Pool Lifeguard Award Statement of Attainment, or willingness to obtain. (applicable to Quarterdeck/Splash Bar only)
• Current First Aid Certificate (HLTAID011 Provide First Aid) and CPR (HLATID009 Provide Cardiopulmonary Resuscitation) qualifications. (applicable to Quarterdeck/Splash Bar only)
• Previous experience responding to and resolving disputes relating to the Responsible Service of Alcohol.
• Demonstrated ability to provide exceptional customer service to both internal and external customers and guests.
• Ability to work in a fast-paced environment with exceptional organisational skills and the ability to work under pressure. 
• Professional presentation and exceptional communication skills
• Team player and hands on with the flexibility to help out and support your colleagues
• Demonstrated knowledge of food safety and hygiene practices. 
• Flexibility to work various shifts including weekends, nights and public holidays

Why join us 

• Work in the region’s premier destination for dining, events and entertainment. 
• Permanent Full-time and Part-time positions available. 
• Attractive remuneration with penalties applicable on weekends, late nights and public holidays
• Idyllic location in tropical North Queensland
• Uniforms supplied and laundered
• Free car parking
• Employee Assistance Program
• Corporate discount on health insurance
• Paid Parental Leave 
• Generous discounts across Morris Group
• Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia. 

About Us

The Ville is tropical North Queensland’s premier destination for dining, events, and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland’s hottest tourism destinations. 

Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to owning Morris Hospitality, a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.

As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.

We’re on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focusses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge then we would love to hear from you. 

How to Apply 

Applications close: 18th May 2024

Sounds like you? Apply now!

Please note: Applicants must have eligible working rights in Australia. 

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.