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Stay
- Stay at The Ville
  
  Wake up at The Ville and find true relaxation.
  
  Find out more
- Accommodation
  
  Deluxe Rooms
  
  Deluxe Suites
  
  Resort Rooms
  
  Resort Suites
  
  Executive Rooms
  
  Executive Suites
  
  Two Bedroom Apartment
  
  Pelorus Suite
- Facilities
  
  Pool
  
  Packages
  
  Corporate
  
  Destination
- Ardo
Dining
- Dining
  
  The Ville precinct is home to some of the region’s most celebrated dining experiences.
  
  Find out more
- Restaurants & Bars
  
  Miss Songs
  
  Quarterdeck
  
  The Palm House
  
  Splash Bar
  
  Sports Bar
  
  Spin Cafe
- Ardo
  
  Terasu
  
  Marmor
  
  Ardo Rooftop
Casino
- Play at the Casino
  
  With over 370 gaming machines and more than 20 table games, The Ville Casino has so many ways to play, earn and redeem
  
  Find out more
- Casino
  
  All Promos
  
  TAB & Keno
  
  Learn to Play
  
  Safer Gambling
  
  Membership
What’s On
- What’s On
  
  North Queensland’s premier destination for events and entertainment.
  
  Find out more
- All What’s On
- The Ville Turns 40
Events & Conferences
- Corporate Events
  
  Present your next corporate event or conference at North Queensland’s premier destination, featuring function spaces to fit gatherings of any size or style.
  
  Find out more
- Corporate Events
- Private Events
- Weddings
Membership
- Be Rewarded
  
  Join Vantage Rewards today and enjoy savings, status, and perks right away.
  
  Find out more
- Vantage Rewards Program
  
  Join
  
  Membership Tiers
  
  Domestic VIP Membership

Frequently Asked Questions

Accommodation

Casino

Contact & Location

Dining & Bars

Events & Functions

Gift Cards

Leisure Facilities

Loyalty

Contact us

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+61 7 4722 2333

[email protected]

Frequently Asked Questions

On this page

What are check-in and check-out times?

Can I request early check-in or late check-out, and is there a cost?

Do you require a bond/pre-authorisation at check-in?

What is your cancellation and no-show policy for accommodation?

Is it cheaper to book direct and are there benefits?

Can under 18s stay without a guardian?

Do you have interconnecting/family rooms, and how do I book them?

Do you have rollaway beds and portacots?

Do all rooms have views and balconies?

What parking is available and how much does valet cost?

Is WiFi included?

Can I store luggage if I arrive early or after check-out?

Do you have a day spa?

What are the casino opening hours?

What is the minimum age to enter the casino?

What ID do I need for casino entry and membership?

Is there an entry fee for the casino?

Are photos or filming allowed in the casino?

What gaming is available (pokies and tables)?

Do I need to be a member to gamble?

Can I pay with card on the casino floor?

Is smoking or vaping allowed in the casino or any designated areas?

How do I organise self-exclusion, time-out, or safer gambling support?

Are there venue entry conditions?

What is the best phone number and email for reservations?

What is The Ville’s address and postal address?

How far are you from the airport, CBD, ferry terminal, port, and railway station?

Do you offer airport transfers or a courtesy bus?

What is the dress code for the resort/casino/restaurants?

What dining venues are available across The Ville and Ardo?

Do I need to book restaurants, and do you take walk-ins?

Why do you require credit card details for restaurant bookings?

Are there dietary options (vegetarian/vegan/gluten-free), and how do I request them?

Is there a public holiday surcharge?

Are children allowed in restaurants and bars?

How do I enquire about weddings, conferences, and functions?

Where do I find “What’s On” and upcoming entertainment?

Do you sell gift cards, and are they physical or digital?

How are gift cards delivered to the recipient?

What payment methods are accepted for gift card purchases?

What values can I buy and do gift cards expire?

How do I activate and use the digital gift card?

Where can I spend the gift card, and what is excluded?

Can I use a gift card online for accommodation or day pass bookings?

Can I get cash out or withdraw funds using the gift card?

Can non-hotel guests use the pool?

What does a pool day pass cost and what is included?

Can I bring my own food and drinks to the pool deck?

Do I need to book a cabana, and how many people fit?

Are towels, lockers, and bathrooms available at Splash Bar?

Is there a gym and who can use it?

What is Vantage Rewards?

How much does it cost to join Vantage Rewards and how do I join?

What discount do members get on accommodation and dining?

What are Vantage Points and Vantage Dollars?

Do Vantage Dollars expire?

Can I redeem Vantage Dollars for cash?

How do Tier Credits work and when are tiers reviewed?

Can I earn points on table games?

How do I check my balance (kiosk, online, concierge/rewards desk)?

What do I do if my points did not credit correctly?

How do I replace a lost membership card or update my details?

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